1. Cancellations
You may leave or abandon an unpaid payment link without charge. Once Razorpay confirms a payment and BidyTube credits it to the selected board, the digital service begins immediately and the placement cannot be cancelled merely because you changed your mind.
2. Final-sale policy
Except for the limited cases below or where applicable law requires otherwise, confirmed and credited payments are final and non-refundable. We do not provide refunds because a rank later changes, another video outbids yours, the video receives fewer views or less engagement than expected, the placement produces no subscribers, revenue, publicity, or other result, you selected the wrong eligible video or board, or you no longer want the placement.
3. Limited refund eligibility
We will review a refund or correction request when there is credible evidence of (a) a duplicate or incorrect charge caused by BidyTube or its payment flow, (b) a captured payment that was not credited because of a BidyTube technical failure and cannot be delivered within a reasonable time, or (c) a refund or reversal required by applicable law, Razorpay, a card network, or an issuing bank. We may ask for non-sensitive information needed to verify the transaction. This policy does not limit any statutory right that cannot be waived.
4. Unavailable or removed videos
A video becoming private, deleted, unavailable, restricted, or ineligible because of the submitter’s, uploader’s, YouTube’s, or a third party’s action does not normally qualify for a refund after placement was credited. A moderation removal for a policy breach, unlawful content, fraud, false ownership, or payment risk also does not normally qualify. We will still provide any remedy that applicable law requires.
5. How to request review
Email luckyjoshi0205@gmail.com with the bid-intent reference, payment date, amount, video URL, and a concise explanation. Never email card numbers, CVV codes, passwords, OTPs, or API keys. Submit the request promptly after discovering the issue. We will acknowledge a formal grievance within 48 hours and aim to resolve it within one month, or sooner where applicable law or the payment provider requires.
6. Processing and ranking changes
If approved, a refund is sent to the original payment method through Razorpay. Bank and card-network processing times are outside BidyTube’s control. A provider-confirmed refund, reversal, dispute, or chargeback creates an explicit negative adjustment on the same board and period; the original transaction record remains, and rankings may change immediately.
7. Unauthorised payments and chargebacks
If you believe a payment was unauthorised, contact your card issuer or payment provider promptly and notify us. Nothing in this policy waives lawful issuer, card-network, consumer, or dispute-resolution rights. Please contact us before starting a chargeback where practical so we can investigate and provide records.
Effective date: 24 August 2026.